Lazada, is one of the largest online shopping website in the Southeast Asia region. As of 2015, Lazada is currently serving shoppers in Indonesia, Philippines, Thailand, Malaysia, Vietnam, and here in Singapore. Lazada Singapore offers a wide selection of products. Their main selections are smartphones, home appliances, home and living, fashion, beauty products, and many more. Lazada is known for its shopping experience. It offers a variety of secure payment options online. Moreover, one of the great features is cash-on-delivery, where customers can pay for the orders once the products has been delivered. All purchases with Lazada are also guaranteed to be new, unused, and authentic. If the product received are found defective, the customer is able to request for a return. Lazada offers a 7 day return policy under Buyer Protection Program. Shopping in Singapore is now more mobile than ever with Lazada SG. Lazada is available on desktop, as well as a Lazada mobile App. Thus, shopping is fast, convenient, and safe when customers shop with Lazada.
Lazada's aim is to deliver product orders within 2-4 days of placing the order. If you have ordered an international product(s) it could possibly take up to 14 days to deliver. Lazada frequently update customers regarding the order status via e-mail and SMS notifications. If customers should be unavailable to take delivery or collection, Lazada could possibly send notifications with instructions on re-delivery process. Lazada charges shipping fee based on the value of your total order at check out. If you have ordered from multiple sellers in a single order, your shipping fee is likely to be split amongst the sellers and you will simply be charged once.
Lazada's Return Policy
In order to be qualified for the return, customers should check the general return requirements which includes:
It is within seven (7) days from the delivery date.
In case of damaged item(s), it must be notified within 24 hours of receiving the delivery.
You have a legitimate reasons for returning the item such as goods being damaged, defective, incorrect, missing parts, or you simply changed your mind. However, the goods must remained untouched, and all the packaging must be sealed and still intact.
You have proof of purchase such as order number, delivery note, invoice, and bank statement.
The product must not fall into the non-returnable product list. There are several categories to watch out for. The main categories are apparels, media, games, books, cosmetics, food & beverage. Please check with Lazada SG for the full list and detailed list of products.
The items needs to be in new condition and returned in the original, unopened packaging along side all accessories. This consists of manuals, warranty cards, certificate of authenticity) and any free gifts that came with it.
The product must not have been used or set up or had any data inputted.